Exchange/Return Policy

Suramya offers easy 7 day exchange/returns .In case of a return, the product has to be shipped or sent back by the customer. According to our company policy, shipping is free on purchase of the product but not on returns. Only the amount charged for the product will be refunded.

If you would like to exchange your products with different size(s) and/or if you have received damaged/incorrect products, please contact us at along with your order details, requirements, and photos within 48 hours of receiving your order. You just have to send us an email with the specific problems or an image highlighting the defect/damage within 48 hours of order delivery.

To be eligible for an exchange/return, your item(s) must be unused and with the tags intact. Once we receive the products, our inspection team will thoroughly check the product(s) and incase of a return , the amount shall be transferred within 15 days and incase of an exchange the new product will be shipped within 7 days.

In case of COD Orders, the amount will be transferred to the customer’s account only. There will be no cash refund.

We will not be able to offer replacements/returns after a period of 7 days upon the delivery of your product.

Any items for return/exchange shall be shipped to us at your expense to the following address:

Ocean Collections
D-138 Basant Marg
Bani park , Jaipur-302016